1. Introduction
These Terms and Conditions govern your use of the RentRacket platform operated by Sport group d.o.o. ('we', 'us', 'RentRacket'), registered in Slovenia (VAT ID: SI72133449). By accessing or using our platform, you agree to be bound by these terms.
If you are using RentRacket on behalf of a sports club or organisation, you represent that you have the authority to bind that organisation to these terms.
2. The Service
RentRacket provides a software platform that enables sports clubs to manage racket rental operations, including QR code tracking, online booking, payment processing, and damage reporting.
We reserve the right to modify, suspend, or discontinue any part of the service at any time with reasonable notice to active subscribers.
3. Subscriptions and Payments
RentRacket offers monthly and annual subscription plans. Subscription fees are charged in advance and are non-refundable except where required by applicable law.
Payments are processed via Stripe. By providing your payment details, you authorise us to charge your payment method for the applicable subscription fee.
We reserve the right to change subscription pricing with at least 30 days' notice to existing subscribers. Continued use of the service after a price change constitutes acceptance of the new pricing.
If payment fails, we may suspend access to your account until payment is resolved. Accounts inactive for 90 days after subscription expiry may be deactivated.
4. Club Responsibilities
As a club operator using RentRacket, you are responsible for: (a) the accuracy of equipment information you enter into the platform; (b) ensuring your rental terms comply with applicable local laws; (c) handling disputes with end customers (players) directly; (d) maintaining appropriate insurance for your rental equipment.
You must not use RentRacket to process rentals for equipment you do not own or have the right to rent out.
5. Acceptable Use
You agree not to: (a) reverse engineer or attempt to extract source code from the platform; (b) use the platform to facilitate illegal activity; (c) share your account credentials with unauthorised parties; (d) attempt to overwhelm platform infrastructure with automated requests.
Violation of acceptable use policies may result in immediate account suspension without refund.
6. Data and Privacy
Your use of RentRacket is also governed by our Privacy Policy and GDPR Notice, available at rentracket.com/gdpr. We process personal data in accordance with GDPR and applicable EU data protection law.
You retain ownership of all data you upload to the platform. We do not sell your data to third parties.
7. Intellectual Property
All intellectual property in the RentRacket platform β including software, design, trademarks, and content β is owned by Sport group d.o.o. or its licensors. Nothing in these terms grants you any ownership rights in the platform.
You may not reproduce, distribute, or create derivative works from our platform content without prior written permission.
8. Limitation of Liability
To the maximum extent permitted by law, RentRacket shall not be liable for: (a) indirect, incidental, or consequential damages; (b) loss of revenue or profits; (c) data loss; (d) service interruptions outside our reasonable control.
Our total liability for any claim arising from your use of the platform shall not exceed the subscription fees you paid in the 12 months prior to the claim.
9. Governing Law
These terms are governed by the laws of the Republic of Slovenia. Any disputes shall be subject to the exclusive jurisdiction of the courts of Ljubljana, Slovenia.
If any provision of these terms is found unenforceable, the remaining provisions shall continue in full force and effect.
10. Contact
For questions about these Terms and Conditions, contact us at: Sport group d.o.o., hello@rentracket.com